Terms and Conditions

1. Introduction 

Welcome to the Just Order Freight Broker app! These Terms and Conditions ("Terms") govern your use of the app and its associated services (collectively referred to as "the App"). By accessing or using the App, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the App. The Just Order Freight Broker is just a broker company. We as a company does not own any vehicle or any driver. We just provide services and acts as a middle man between the driver and the customer(sender). 

2. User Accounts 

  1. To access certain features of the App, you must create a user account by providing your mobile number, OTP for verification, and your first and last name. 

  1. You are solely responsible for maintaining the confidentiality of your account information and all activities under your account. 

  1. You agree to notify Just Order Freight Broker immediately of any unauthorized use of your account or any other breach of security. 

3. App Usage and Limitations 

  1. The App is designed to connect customers with drivers for transportation services such as vehicle recovery, home/office shifting, parcel delivery, food delivery, and more. 

  1. Customers must confirm ride details and select the appropriate vehicle before making a booking. 

  1. Communication with drivers must occur through the App to ensure proper documentation and tracking. 

  1. Customers must ensure that the goods being transported comply with applicable UAE laws and regulations. The following are strictly prohibited: 

  • Delivery of drugs. 

  • Delivery of prohibited or hazardous items such as toxic chemicals, flammable substances, or weapons. 

  • Engaging in money laundering or any illegal activities. 

  1. Making a ride arrangement outside the App (e.g., contacting the driver directly and paying them) is prohibited. The company reserves the right to take legal action in such cases. 

  1. The company will cooperate with UAE law enforcement agencies and may provide user information if required by law. 

4. Transportation Services 

  1. The App serves as a platform to connect users with drivers. Just Order Freight Broker does not provide direct transportation services but acts as an intermediary. 

  1. Availability of transportation services is not guaranteed. Customers should select an appropriate vehicle based on the nature of the goods to be transported. 

  1. Just Order Freight Broker is not responsible for disputes, damages, or losses arising from transactions between customers and drivers. 

5. Payments and Fees 

  1. Pricing for services is displayed in the App, with the option for bidding on some rides. Fixed pricing may also be available based on location and service details. 

  1. Payment can be made through cash, credit/debit card, or PayPal, as per the chosen method. 

  1. Just Order Freight Broker may collect payments on behalf of drivers. Payments will be transferred to drivers after applicable taxes and fees are deducted. 

  1. The company reserves the right to charge an annual subscription fee to drivers in the future. 

6. Cancellation and Refund Policy 

  1. If a customer cancels a ride after 5 minutes, a 15% cancellation fee will be applied. 

  1. Disputes between customers and drivers must be resolved between the parties. Just Order Freight Broker will act as a mediator to facilitate resolution if needed. 

7. Driver Registration and Responsibilities 

  1. Drivers must register through a proper channel and provide the following documents: 

  • NOC (No Objection Certificate) from their visa sponsor. 

  • Emirates ID. 

  • Vehicle registration (Mulqiya). 

  1. Drivers must sign an agreement with the company outlining their responsibilities and rules. 

  1. If a driver receives three complaints, they will be terminated, and their access to the App will be revoked. 

  1. Main responsibilities of drivers include: 

  • Delivering orders on time and accurately. 

  • Providing excellent customer service and handling inquiries professionally. 

  • Maintaining their vehicle in a roadworthy condition. 

  • Planning routes efficiently to avoid delays. 

  • Complying with UAE laws and App policies, including avoiding transportation of prohibited materials and money laundering practices. 

  • Keeping accurate records of deliveries and adhering to safety regulations. 

  • Securing shipments during transport. 

8. User Reviews and Feedback 

  1. Users are encouraged to leave reviews and feedback regarding driver performance after a ride. 

  1. Reviews will be used to evaluate driver performance and recognize top-performing drivers. 

9. Intellectual Property 

  1. All intellectual property rights, including trademarks, logos, and content, belong to Just Order Freight Broker. You may not use or reproduce any intellectual property without prior written consent. 

  1. By submitting content to the App, you grant Just Order Freight Broker a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, and distribute such content for purposes of operating and promoting the App. 

10. Privacy and Data Protection 

  1. Just Order Freight Broker collects and processes personal information for customer support, billing, and service fulfilment. Personal data will not be shared with third parties without consent. 

  1. Data is stored securely and will be retained until the user deletes their account. Users are also responsible for securing their data on their devices. 

  1. The company complies with UAE data protection regulations. 

11. Modifications to Terms 

  1. Just Order Freight Broker reserves the right to modify these Terms at any time. Changes will be communicated via App notifications. 

  1. Continued use of the App constitutes acceptance of any changes. 

12. Dispute Resolution 

  1. The company will attempt to resolve disputes through negotiation. 

  1. If no resolution is achieved, disputes will be governed by UAE laws and resolved in UAE courts. 

13. Limitation of Liability 

  1. Just Order Freight Broker is not responsible for losses, damages, or liabilities arising from interactions between customers and drivers, including accidents or disputes. 

  1. The App is provided "as is," and no warranties are made regarding its availability or functionality. 

14. Termination and Account Deletion 

  1. Users may delete their account at any time using the App’s account deletion feature. 

  1. The company reserves the right to suspend or terminate accounts for violations of these Terms. 

15. Governing Law 

These Terms are governed by UAE laws. Any disputes will be resolved in UAE courts. 

 

16. Severability 

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect. 

17. Contact Information 

If you have questions or concerns about these Terms, contact us at just.order.freight@gmail.com.